Trish Skram’s Blog

All things PR, new media and communications! Oh, and a little of my own random thoughts!

Archive for January, 2010



The launch of Apple’s long-awaited tablet computer or iPad created a massive pull of ‘talk’ to the Web yesterday. Within minutes, the top trending topics on Twitter included “iTampon” and iMaxiPad.” Many people are criticizing Apple for its name choice. I, on the other hand, don’t think it’s that big of a deal

The New York Times, citing several women in the PR industry, said the name is making women cringe. STORY HERE

If you look at the banter on Twitter - it’s no wonder people are making this such a big deal.

My thoughts: I think Apple’s marketers have created a few challenges for themselves, yes. But, the fact of the matter is, Apple has been brilliant about focusing on the only brand that matters—its technology and its great products.

The point I want to make here is Apple’s big release yesterday has turned into a joke. I don’t think this ‘buzz’ was exactly what they were looking for. However, it’s what everyone is talking about. Do you think Apple’s communications people are REALLY that upset? After all, it’s creating ‘buzz’ … right? Do you agree? If you’re a woman, are you repulsed? Weigh in below.

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If you’re in public relations and/or media relations, you may have already or will at some point in your career organize a press conference when big news strikes. Hopefully it’s good news but sometimes we’re not so fortunate. When you have something to say that is new or needs to be communicated to your community FAST, it can be enhanced visually and through charismatic and knowledgeable spokespersons-that’s why a press conference is a great public relations tool. Let’s face it, there is no real formula to a successful press conference, but there are a few key points to consider that will help.

Last week, myself along with a few key individuals from within my department hosted, a press conference for my company. Learning of the news just 3 days prior to the event, it was a challenge but we managed to pull it off with ample press coverage and little snags along the way. I’m lucky to work with such amazing professionals. If you’re curious on our outcomes for this particular event, click here.

The most important factor to remember for a press conference or event is for the message(s) of your news to coincide with an issue(s) that may be on the media’s radar (timing). So, I’ve provided a list of questions to ask yourself when deeming if your news is worthy enough of a press conference and why?

Q1: Is this ‘really’ news?
Seems like a silly question, I know. But you’d be surprised how many PR people or management teams think certain things are really news, when in fact it is not. Do your research before you do anything! Talk with key individuals within your company and or client contacts. Find out what makes the news unique and how it compares to its direct competition. Does it enhance the industry, community or direct consumers? Think like a reporter, folks! Don’t just appease your clients. Would you tell a friend? If you’re still having a hard time deeming it as newsworthy – talk with someone who’s not in your direct circle of colleagues or friends. Talk to your spouse, far away relative or chat with your friends in the industry. Would they deem it as news?

Q2: Do I have statistical evidence to present to our audience?
Reporters LOVE statistics. And if you don’t provide numbers, they will ask. If your spokespersons aren’t prepared, you have a big issue on your hands because the messages could be skewed. Be sure to use good audiovisual materials to enhance your information. Charts, graphs, pictures, and other visuals should be large enough to be seen from a distance or provided in the press packets or media kits. They should deliver the point you want to make in effective and attractive ways.

Also, don’t hold a press event without materials. Be sure to put together media kits or public relations writing that includes an agenda, background information on the issue being addressed, brief bios of your panelists or speakers and other materials that support your issue.

Q3: Do I have the right venue?
Make sure the venue is appropriate. Is there parking nearby, many entrances, etc? If inside, a small room is better than a large room. Know how the room is set-up (a podium, sound system, good place to hang a banner). If the event is outside, be sure there is space for people to gather, what is the best angle for visuals? Is there room for cameras? How is the lighting? Audio? Don’t make it hard for reporters and journalists.

Q4: What’s the appropriate time to host an event with this kind of news?
Make sure the location you choose will accommodate the media. Research reporter deadlines and circulation. In my experience, a news conference should be held in the morning or early afternoon so the media have time to develop and edit their stories. Monday through Thursday are considered the best but I’ve found that Friday works too. Always allow extra time with your spokespersons for interviews before and after the conference.

Q5: Do I have enough time to pitch? Will it be picked up?
The way you get the word out to your media lists is very important – we all know that. Announce the conference with a news release, but hold the important information for the event. The invite or press release should be released 3 to 5 days before the event to give the media enough time to schedule a reporter to cover it. However, news isn’t always so convenient. You may only have a day or a few hours so be prepared to work fast. If you do have time, follow up with a phone call the day before.

Q6: If I hold a news conference and no one comes, will I lose face with the spokespersons as well as with my media contacts?
It’s simple. Yes, you can! No one like to be embarrassed or lose credibility, which can be lost fast with both your spokesperson and media contacts if you lack attendance. I’ve held a press event with little attendance, yes … and it was because the news was over communicated prior to the event, making it less newsworthy. Be sure to weigh other news as well. What’s happening in your community? The field? Will it outweigh your news? Ask yourself these questions before hosting and organizing. The last thing you want to do is lose your credibility in the midst of poor planning.

Q7: Are my spokespeople interesting to watch on TV or listen to on the radio?
Feature good speakers who are experts or community leaders. Always ask yourself, “Is this person interesting enough to watch on TV or listen to on the radio?” Before the news event, discuss the agenda with your speakers, explain the questions they might anticipate, and practice the answers they should provide. Develop talking points that communicate your key messages. Make sure that each speaker is addressing a different topic and not repeating information given by another speaker. These points may seem basic, as we’ve learned them and lived them day-to-day, but you’d be surprised what we can lose sight of when things get busy.

Q8: Are my spokespeople prepared? For anything and ANY question?
This is challenging and the most difficult part of a news conference. If you don’t prepare your spokespersons with a list of tough or controversial questions, you could be setting your, your client organization up for failure. Go through a mock Q and A. You may have to switch up your spokespersons in the last minute and that’s OK. The last thing you want to do is turn your positive coverage into a negative.

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Remember, these are a list of the questions that I used in my experiences. So, what would you add? If you have tips to add that have helped you in your job, please share.

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Did you know that one-third of Americans online use social media for health information? And the number is growing. In fact, a recent study shows that there were 90 million health care consumers in 2004, and now there’s 160 million.

This blog idea sprung from a post I read from MarketingCharts.com, “One-Third of Online Americans Use Social Media for Health.” According to new data from Manhattan Research, patients and caregivers are empowering themselves in record numbers when it comes to managing their own health and the health of their families. Great data, right? The Internet is surpassing physicians as the most popular health resource. Wow. If you’re a health care marketer or public relations person, why wouldn’t you get involved?

If used correctly, the right social media tools can ensure your patients, customers, employees and stakeholders extract more brand value. There are three main reasons why my social media team at Mercy Health System decided to get involved in 2008.
•    Brand recognition
•    Stakeholder engagement
•    And well, it’s FREE.

With that said, over the course of 15 months of research, testing and engaging in online conversations for Mercy, I’ve concluded that there are five great tools that every health care PR person should know and use.
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Blog
Simply stated, blogs are a great way to get timely, relevant and unique information about your organization to a mass audience. Mercy Health System launched its blogs in May 2009. So far, our three blogs are averaging over 500 clicks a month. Our Rock County blog alone has over 900 RSS subscribers. That’s almost as powerful as a costly ad in a local paper! But be careful; don’t talk at your audience on your posts. Remember, a blog is a place to encourage thoughts, ideas and most importantly, share and encourage information. Ask questions, make it personal and post frequently. Don’t use it as a news feed, that’s not what it’s for. Be engaging. Check out http://wordpress.com if you’re interested in setting up a blog. Note: These hosting sites are free.

Twitter
There are so many great uses for Twitter. For a health care PR person, it’s been an amazing opportunity to get real-time news, make connections and engage in conversation. For example, journalists, reporters and editors are increasingly getting involved in Twitter. It’s been a great resource for me to build relationships with the media and use as a pitching platform. In June, I used my Twitter account to connect with reporters when we were gearing up for our first live tweeted surgery. Our Twitter page had 1,100 followers before the surgery, and ended up with over 1,400 after the surgery. Media outlets from our area also tuned in to our live “Tweets,” blog posts and Facebook updates and we ended up with over 600,000 media impressions in two days. Many of those connections I wouldn’t have made if it weren’t for Twitter.

Facebook
Facebook is another wonderful platform to engage in conversation and share timely and relevant information with those who are interested in your organization. Build a fan page, share news articles, post photos from your last community event. Your patients and stakeholders are online. You can provide a comfortable setting for your fans and friends on Facebook to engage in conversation. You can find out a lot about your audience by listening, commenting and monitoring your fans and followers on social media networks.

youtubecropYouTube
People love video. Video is powerful because it can capture true emotion. Many people prefer to watch a video than read an article. As health care pros, we have the opportunity to share patient stories and experiences. You can do that with video in such a beautiful way. Most importantly, they are extremely viral. For example, Mayo Clinic had an amazing run on YouTube when Fran and Marlo Cowan (married 62 years) played impromptu piano together in the atrium of the Mayo Clinic. Today, the video has over 5 million hits. Talk about viral marketing, folks!

Webinar/Conferencing
As mentioned above, your patients and customers are using social media. Hospitals can utilize social channels to answer health care- or illness-related questions or simply provide medical information. We’ve recently dived in to webinar conferencing for various health care topics. So far, a majority of our participants are 65 and older. Again, your patients and customers are online and they are becoming savvier every day.

If you’re in health care marketing and public relations you understand that the word, free, goes a long way. Not one of these tools (excluding our webinar hosting site) mentioned above involves a dollar amount. If you’re like most organizations, you probably pay a company to distribute your news releases. If you’re paying for those services, why wouldn’t you take advantage of a free tool like Twitter and Facebook? Think about it.

If you haven’t already, I strongly suggest you set up personal accounts with a majority of these tools. Just dive in and start making connections. You will begin to find out the benefits as you move along.

What online tools have you found worthwhile?

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Posted January 8, 2010

January marks the anniversary (or shall I say, blogiversary) of trishskram.com. One year ago, this month, I took the plunge and dove in to the blogesphere, knowing nothing about it and/or where I should go with it. My fellow social media and marketing companion, Ron (who is also my boyfriend), helped me spearhead the process, bringing it to life. It’s somewhat a slow-going process and I’m still looking for better measurement and feedback but it has come a LONG way since January 2009. I thank you, Ron, for your unwavering support and encouragement in the process—if it weren’t for you, I would’ve never taken the leap. Thanks, love!

I also thank my loyal twitter followers, Facebook fans and subscribers for continuing to read my posts. I’m honored to be a part of a community where my ideas are respected, encouraged and most importantly, a place where I can learn and grow from those who know the profession better than I do.

To celebrate, I’ve revamped this site. I’m always up for change and growth―especially when it comes to sharpening my brand. I think the new look provides a better space for you, my readers, because it has a cleaner image, easier navigation and a few new things in store.

As I embark into 2010, I vow to devote my time to 3 new goalswrite more frequently, look for and encourage guest blogging and continue to engage in online conversations and learning from each one of you.

If you’re interested in being a guest blogger, please email me at trishskram@gmail.com. I’d love to hear from you and share ideas on how to make this site GREAT!

Cheers to 2010!

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