Trish Skram’s Blog

All things PR, new media and communications! Oh, and a little of my own random thoughts!

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If you’re in public relations and/or media relations, you may have already or will at some point in your career organize a press conference when big news strikes. Hopefully it’s good news but sometimes we’re not so fortunate. When you have something to say that is new or needs to be communicated to your community FAST, it can be enhanced visually and through charismatic and knowledgeable spokespersons-that’s why a press conference is a great public relations tool. Let’s face it, there is no real formula to a successful press conference, but there are a few key points to consider that will help.

Last week, myself along with a few key individuals from within my department hosted, a press conference for my company. Learning of the news just 3 days prior to the event, it was a challenge but we managed to pull it off with ample press coverage and little snags along the way. I’m lucky to work with such amazing professionals. If you’re curious on our outcomes for this particular event, click here.

The most important factor to remember for a press conference or event is for the message(s) of your news to coincide with an issue(s) that may be on the media’s radar (timing). So, I’ve provided a list of questions to ask yourself when deeming if your news is worthy enough of a press conference and why?

Q1: Is this ‘really’ news?
Seems like a silly question, I know. But you’d be surprised how many PR people or management teams think certain things are really news, when in fact it is not. Do your research before you do anything! Talk with key individuals within your company and or client contacts. Find out what makes the news unique and how it compares to its direct competition. Does it enhance the industry, community or direct consumers? Think like a reporter, folks! Don’t just appease your clients. Would you tell a friend? If you’re still having a hard time deeming it as newsworthy – talk with someone who’s not in your direct circle of colleagues or friends. Talk to your spouse, far away relative or chat with your friends in the industry. Would they deem it as news?

Q2: Do I have statistical evidence to present to our audience?
Reporters LOVE statistics. And if you don’t provide numbers, they will ask. If your spokespersons aren’t prepared, you have a big issue on your hands because the messages could be skewed. Be sure to use good audiovisual materials to enhance your information. Charts, graphs, pictures, and other visuals should be large enough to be seen from a distance or provided in the press packets or media kits. They should deliver the point you want to make in effective and attractive ways.

Also, don’t hold a press event without materials. Be sure to put together media kits or public relations writing that includes an agenda, background information on the issue being addressed, brief bios of your panelists or speakers and other materials that support your issue.

Q3: Do I have the right venue?
Make sure the venue is appropriate. Is there parking nearby, many entrances, etc? If inside, a small room is better than a large room. Know how the room is set-up (a podium, sound system, good place to hang a banner). If the event is outside, be sure there is space for people to gather, what is the best angle for visuals? Is there room for cameras? How is the lighting? Audio? Don’t make it hard for reporters and journalists.

Q4: What’s the appropriate time to host an event with this kind of news?
Make sure the location you choose will accommodate the media. Research reporter deadlines and circulation. In my experience, a news conference should be held in the morning or early afternoon so the media have time to develop and edit their stories. Monday through Thursday are considered the best but I’ve found that Friday works too. Always allow extra time with your spokespersons for interviews before and after the conference.

Q5: Do I have enough time to pitch? Will it be picked up?
The way you get the word out to your media lists is very important – we all know that. Announce the conference with a news release, but hold the important information for the event. The invite or press release should be released 3 to 5 days before the event to give the media enough time to schedule a reporter to cover it. However, news isn’t always so convenient. You may only have a day or a few hours so be prepared to work fast. If you do have time, follow up with a phone call the day before.

Q6: If I hold a news conference and no one comes, will I lose face with the spokespersons as well as with my media contacts?
It’s simple. Yes, you can! No one like to be embarrassed or lose credibility, which can be lost fast with both your spokesperson and media contacts if you lack attendance. I’ve held a press event with little attendance, yes … and it was because the news was over communicated prior to the event, making it less newsworthy. Be sure to weigh other news as well. What’s happening in your community? The field? Will it outweigh your news? Ask yourself these questions before hosting and organizing. The last thing you want to do is lose your credibility in the midst of poor planning.

Q7: Are my spokespeople interesting to watch on TV or listen to on the radio?
Feature good speakers who are experts or community leaders. Always ask yourself, “Is this person interesting enough to watch on TV or listen to on the radio?” Before the news event, discuss the agenda with your speakers, explain the questions they might anticipate, and practice the answers they should provide. Develop talking points that communicate your key messages. Make sure that each speaker is addressing a different topic and not repeating information given by another speaker. These points may seem basic, as we’ve learned them and lived them day-to-day, but you’d be surprised what we can lose sight of when things get busy.

Q8: Are my spokespeople prepared? For anything and ANY question?
This is challenging and the most difficult part of a news conference. If you don’t prepare your spokespersons with a list of tough or controversial questions, you could be setting your, your client organization up for failure. Go through a mock Q and A. You may have to switch up your spokespersons in the last minute and that’s OK. The last thing you want to do is turn your positive coverage into a negative.

Photo courtesy of http://istockphoto.com

Remember, these are a list of the questions that I used in my experiences. So, what would you add? If you have tips to add that have helped you in your job, please share.

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Idol or blog? Idol or blog? Indecisiveness can get the best of you sometimes.

Anyway, here I am! I’m WAY late on this blog post and I apologize. You know summer’s approaching when you find all your free time is, well not there! Anyway, I want to share my biggest take-a-ways from an amazing conference I went to a week ago: The 2009 Ragan Corporate Communicators Conference/Unconference. One session will have its own individual post—too amazing for only one paragraph, so stay tuned to TrishSkram.com. As the big PR, media, social media geek that I am, I hit up most of the tracks focused on those areas.

Trish’s take-a-ways:

5 ways to get your employees/customers talking about you

I loved Andy Sernovitz’s session on word-of-mouth marketing mainly because he showed how B2B companies are using WOM to better their business. Apparently Skittles found out they didn’t need a marketing department because of its heavy fan base on Facebook—Skittles acquired over 600,000. WOW! That speaks for itself. Other Andy take-a-ways: “Would you tell a friend?” Andy said we, as corporate communicators should be sure to create content that people can participate in and make their own, then share with their friends. In fact, I put yellow post-it’s all over my office that read, “Would you tell a friend?” when I returned. On the fridge, individual offices … I even used it as a basis for a presentation. I’m a little post-it happy to begin with.

Wells Fargo: Flexible communications in the face of merging organizations

This one was really good too! It was presented by Kathleen Golden, VP of public relations for Wells Fargo Wealth Management Group. In the midst of financial downturn in 2008, Wells Fargo acquired Wachovia Corporation. It was amazing to hear Kathleen talk about the challenges involved in merging two large services. She touched on several key factors to good PR in trying times. In crisis PR situations, Kathleen says it’s important to have good internal PR … “It’s huge,” she says. She also talked about how important it is to have what’s being said on your radar and address any misinformation as soon as possible. What I’ll remember from this: Address rumors and speculation as much as much as you. Find positive spokespersons and stick to them as much as possible.

Sponsored best practices: Creating one-company culture

WOW! Bonfire Communications CEO, Gordon Rundow sure went through a lot of information. I think I needed more time to grasp it all actually! It was jam-packed with information. Gordon explained how his company helped several BIG NAME companies create company stories, brand statements and mantras to help focus on employees. He also shared some pretty great strategy models to enable rapid and intelligent responses to external communications. I’m not sure I fully understood his approach, as he seemed focus on getting through all his points and not thoroughly explaining each concept (but how much time do you really have in an hour?) This is one presentation I’ll have to look back at the handouts and hopefully absorb more!

How social media can help to engage/retain top talent

I don’t remember taking a lot of notes on this one. And to be honest, I don’t remember too much. But with that aside, we all know that recognizing true talents is one of the greatest assets to any company. And that investing in your people, especially the good ones, is a huge cost savings. What Ken Gordon discussed went beyond that. Ken talked about engaging positive employee interaction through specific social media tools like YouTube. His company created JAM sessions (almost like YouTube channels, but only on company intranet site) for its employees to fill the gap in engagement surveys. Brilliant! And I assume, very effective. Ken claimed it connected his Generation X and Y employees while having baby boomers lead the way.

MacGyver tips for communicators with Mayo Clinic social media guru, Lee Aase

Lee has personally helped me with some of my corporation Twitter communications. I feel lucky to have made this connection indeed! I had to bold these ones out:

Tools that work for one organization, may work for them but not you. Pick the tool that will limit entry barriers and allow you to get started.

“Don’t complicate things” Lee said this more than once. Use existing content to ease your organization into social media. Find out the easiest way to get people to contribute and they’ll be more willing to participate.

“Don’t just pitch, actually be the media” Lee helped spearhead Mayo Clinic’s news blog years ago that has now become a place for journalists to access information on Mayo Clinic research, publications, public health experts and patient stories.

Having rich content available in so many forms (blogs, audio, video and oher user-generated content) makes the media relations team’s job that much easier - in many cases the journalists are calling them to ask about content that’s been posted. He uses Twitter as a media relations platform too. Something I’ve been looking at for some several months but have never really seen it work in health care.

Create and share your organizations own original content. Make it interesting so that journalists will want to know more. Develop content in a variety of formats so that any outlet can use it. Thanks for all your filthy rich content in that presentation, Lee. We’ll be in touch!

Generating positive publicity

ComEd Communications Manager Jeff Burdick led a session that focused on his challenges in getting positive media coverage in the utility world. His challenge: the media isn’t interested in a headline that reads, “power stays on.” Jeff had to find a way to create news coverage that tells a story. He used creativity to the max by pitching stories about reliability and infrastructure investments, its employees, environmental projects, and corporate citizenship. Jeff really drove home to me in his presentation that I shouldn’t always focus on the local media and to be creative with my story ideas. “Look for the riches in the niches,” he says. That really is something I brought home with me.

As I talked with Robin Ballard, my fellow co-worker and master graphic artist, on the metra home, we couldn’t help but reflect on the wonderful connections we made! The conference was great (don’t get me wrong) but the networking took the cake! It was so great to share a table at the gala with Wanda Whitson, Mary Biljanic, Lisa Schwartz and Meredith Myers (pictured above). We later moved to the Drake cocktail bar for a few drinks … several drinks later, we were sharing communications strategies, live stories and laughing our (bleeps) off! FINALLY meet and had a drink with Mark Ragan (he’s the one in the middle), CEO of Ragan Communications, and Mike King, a lifer Ragan employee. I’m forever their fans!

As an avid twitter freak, it was so great to put a REAL face with so many great minds that I follow at the unconference/tweetup. Being in a room full of master twitter users was overwhelming! I gained some great followers just by being there and listening!

What can I say … Ragan Rocks!

To my young communicators out there! I’ll be sharing a specific post on Caryn Alagno, a 28-year old master communicator, who was once press secretary on Capitol Hill before coming to her current role at Edelman Public Relations in Washington D.C. I’ll post that one in the next few days! Stay tuned!

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